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Warranty Information for customers who purchased from us

We provide our products and services to our customers subject to the following General Agreement. If you shop with us, you must accept the following conditions:

Warranty: A warranty involves cost and certain business agreements which may differ based on where a customer purchases the product. Therefore, our warranty covers only products that are purchased directly from this website. If you purchased from a retail outlet or another website, then your warranty is handled directly by the original seller and is based on their specified terms and conditions. Our warranty is limited to purchases from this website and covers only electrical operated products for household use according to the recommendations as specified in the accompanying instruction manual. You pay to ship the product to us. If the needed repair is under the warranty we will repair or replace the product (whichever is appropriate) and ship the product back to you at our expense. The customer shall pay for any damages to the product that are caused by abuse of the product. Outside the warranty period, the repair and shipping coast is payable by the customer. Please, note that the products we offer are made under strict quality control for material and workmanship. The warranty covers our customers that purchase from this website and is limited to the original owner without transfer of the warranty. If the original seller is no longer available we may be able to assist with the warranty for items that are purchased from another website or an outlet, but that service is limited to only 1 year from purchase date, and covers only the engine compartment. All shipping costs would be the buyer’s responsibility. Therefore, please contact the original seller for any warranty issues or services. Dealers and affiliates may offer different warranty features and they bear most of the warranty costs with their customers. Therefore, all warranty registration, customer support, and inquiries are handled by websites or outlets where the customer originally purchased the juicer or parts.

Warranty and Repair Arrangement: The electrical operated products we offer are manufactured with multiple safety features. Therefore, some repairs may be easily accomplished by the customer without the need to ship the product back to us, saving on shipping costs. Therefore, the first step when a warranty issue arises is to, please, contact us with details of the problem. We will discuss options or any additional information that maybe needed. If you can perform the needed repair, we will email instructions or a video on how to perform the repair. The good news for our customers is that electrical operated products we offer are very rarely shipped back to us for any repair.

Warranty Registration: Customers who purchase an electrical operated product directly from our website need not register or mail in any warranty cards since they are already enrolled and registered. However, if the purchase was made from any other website or outlet, please follow their warranty requirements and registration procedures.

Exceptions: Some items may be subject to an additional return policy as noted on the particular item.

Returns: Customers must contact us within 30 days from purchase of an electrical operated product-except as noted bellow- to get a Return Authorization Number. All returns are subject to our refund policy as described below.

Refund: As soon as we receive the returned product, we will refund 70% of the actual product price minus the shipping and handling charges. The customer must pay for return mailing and packaging charges. Even though we may offer our products or parts under “Free or Discounted Shipping,” if a refund is requested we will charge you at least the shipping cost that we paid. Please note: the shipping and handling is not refundable unless an error was made on our part, such as shipping the wrong merchandise.

While we believe strongly in customer satisfaction, we realize that returns are costly because of shipping, handling, the cost to return the item to us, and the time involved. Therefore, please, if you are not sure which of our products are what you are looking for, then email us before you purchase and we will gladly assist you.

Refusal of Sales and Services: We reserve the right to refuse a customer’s purchase of any product we offer at our own discretion. We also reserve the right to refuse all future sales and warranties to any customer whom we have determined to abuse our products or make false manufacturing or damage claims.

Confidentiality: We treat customer’s personal information (such as email, credit cards info, address, etc.) in a very strict and secure manner so no negative consequences would result to the customer.

Accountability: Honor your commitment to trading, buying, and selling.Maintain current account information. Do not misrepresent yourself. Absolutely no spamming is allowed. You must agree to pay all costs and damages that may result from spamming us.

Dealers, Affiliates, and their Customer’s Vat or Custom Fee: Any custom or Vat fees are the responsibility of the customer, affiliate, or dealer to whom we ship the products. We do not deal with Vat or Custom fees.

Damage: Please make damage claims directly to the carrier for merchandise shipped by a common carrier.

Accuracy: All information in this site is provided to the best of our ability. However, in case of error, customers, affiliates and dealers shall indemnify and hold us harmless, against any and all claims, demands, actions, suits, losses, liabilities, damages, costs, and expenses, including reasonable attorney fees and costs and expenses relating to your use of our products and services.

Price: Due to the dynamic nature of the market and our products, and the dynamic nature of shipping fees and services, prices are subject to change without prior notice.

Shipping: We do our best to process your order and ship within 3 to 7 days. Once we ship, we will email an online tracking number to you. However, due to demands, at time orders may be delayed. We will notify you as soon as possible of any anticipated delays.

Out of Stock and Sold Out: We try to update our stock data daily. However, occasionally an item you ordered may actually be sold out. If this occurs, we will notify you as soon as possible and if we have already processed your payment, we will refund 100% of the amount. Please, accept our sincerest apology for any inconvenience that may have caused you.

Dispute: In case of disputes, we will take every measure possible to protect the integrity of our dealers, affiliates, and customers and to ensure the appropriate governing laws are obeyed by all parties. This includes termination of our services to any law-breaching parties.

We provide our products and services to our customers subject to the following general privacy policy. If you visit or shop with us, you must accept these conditions.